Shipping Policy:
Gratitude Salvation LLC has a processing window of 7-10 business days. You will receive an initial order confirmation, followed by a shipping confirmation once your order has been scanned at the post office. Please note that the processing window does not include weekends, holidays, or the actual shipping time.
Returns and Exchanges
Thank you for the interest in our products. Unfortunately, we do not offer returns or exchanges. If your product is damaged upon delivery, please contact us at gratitudecustomer@gmail.com within 72 hours. Your email should include the following information:
- Order number
- Description of the damage
- Photographs to verify the issue
Risk of Loss
The risk of loss and title to products purchased on the site transfers to the purchaser upon delivery to the carrier.
Orders marked as delivered by the carrier are considered delivered. Gratitude Salvation cannot provide refunds for lost, stolen, or damaged packages.
Most orders are shipped via USPS Ground Advantage Shipping and include insurance coverage up to $100. If your package is lost or damaged, you can file a claim:
- Online: (faq.usps.com)
- By mail: Call 800-275-8777 to have a claim form mailed to you
Handmade Product Variations
Please be aware that most items in my store are handmade. Due to this, products may slightly differ from each other. Body care items may differ slightly in color and in weight.
Purchase Agreement
By clicking “Purchase,” you are agreeing to the following policies:
- Age Requirement: You affirm that you are of the legal age of majority in your state of residence or have obtained permission from your parent/guardian to use this site.
- Terms of Service: You agree to abide by the Terms of Service outlined on this platform.
- Privacy Policy: You acknowledge and consent to the Privacy Policy governing the collection and use of your personal information.
- Refund Policy: You understand and accept the Refund Policy for any purchases made on this site.
- Intellectual Property: You agree to respect the intellectual property rights of this platform and its content providers.
Please review these policies carefully before proceeding with your purchase. By clicking “Purchase,” you are indicating your full understanding and acceptance of these terms.